9bdb Privacy Policy — Our Commitment to Protecting Your Data

9bdb is a trusted online gaming and betting platform in Bangladesh. We believe that every member's privacy is a fundamental right. This privacy policy has been created to transparently inform members about how 9bdb handles their personal data.

Our Privacy Policy is developed in line with international data protection standards. We continuously update our security measures to ensure your information remains fully protected.

Please read this document carefully to understand 9bdb's Privacy Policy. If you have any questions, you can reach our support team at any time. Our goal is to build a lasting, trustworthy relationship with you — one where the security of your data is never compromised.

9bdb only collects information that is necessary to operate the platform and protect its members. Below is a detailed breakdown of the types of data we collect:

9bdb uses collected data only for specific purposes. We never misuse data or use it beyond its approved scope.

• For account creation, verification, and management
• To process deposits, withdrawals, and financial transactions
• To detect fraud, money laundering, and illegal activity
• To ensure responsible gaming and identify at-risk behaviour
• To provide customer support and resolve complaints
• To improve the platform and enhance the user experience
• To send promotional offers with your consent
• To comply with legal or regulatory obligations

9bdb never uses your data unilaterally for personal profiling or automated decision-making. Human review is ensured for any significant decisions.

9bdb's data protection infrastructure is built to the highest industry standards. The key components of our security framework are outlined below:

• All data transfers are encrypted via HTTPS/TLS 1.3
• Data stored on servers with 256-bit AES encryption
• Regular security audits & penetration testing
• Multi-factor authentication system
• 24/7 automated cyber threat monitoring
• Data backups are stored securely in separate locations
• Staff data access is strictly controlled and logged

9bdb never sells, rents, or exchanges your personal data. However, limited information may be shared with trusted third parties where necessary to deliver specific services:

• Payment providers: Mobile Pay, Nagad, Rocket — for transaction verification purposes only
• KYC verification services: In limited amounts for identity verification
• IT infrastructure: Cloud hosting & server service providers
• Legal authorities: In cases of a court order or legal obligation

Every third-party provider is required to comply with strict confidentiality agreements. They may not use your data for any purpose beyond what 9bdb has authorised. 9bdb regularly audits these providers for compliance.

The 9bdb website uses cookies and similar technologies to enhance the user experience and ensure the platform functions properly.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform. Visit our Help Center for detailed instructions on managing cookies.

Know Your Customer (KYC) verification is a key process at 9bdb. It is carried out to prevent fraud, combat money laundering, and protect our members. The following documents are collected during the KYC process:

• National ID (NID) or passport photo
• Selfie or live photo (for identity verification)
• Proof of address (utility bill or bank statement)
• Information required for payment method verification

9bdb respects the data rights of every member. You have the following rights, and we are committed to upholding them:

• Right to access: You may request to know what information we hold about you
• Right to rectification: You can request corrections to any inaccurate or incomplete information
• Right to erasure: You may request deletion of your data under certain circumstances
• Right to restrict processing: You may request that data use be restricted in certain cases
• Right to portability: You can receive your data in a portable format
• Right to object: You may object to marketing communications and certain types of data processing

To exercise these rights, email us at support@9bdb.bet or reach out via live chat. We are obligated to respond to your request within 30 business days. In some cases, requests will be processed after identity verification.

9bdb does not retain data beyond what is necessary. Retention periods are defined by data type:

Once the designated retention period expires, data is securely and permanently deleted or irreversibly anonymized.

9bdb is a platform strictly for adults. Registration or use of the platform by anyone under the age of 18 is strictly prohibited.

• Age verification is mandatory at registration
• No personal data is knowingly collected from anyone under the age of 18
• Accounts found to belong to minors are closed immediately
• Any data collected will be permanently deleted

9bdb reserves the right to update this Privacy Policy as needed. The nature of changes and how they are handled is described below:

• For significant changes, at least 14 days' notice will be given before they take effect
• Notifications will be sent via registered email and platform banners
• Minor clarifications may take effect immediately
• The date of each update will be noted at the top of the page
• If you object to the updated policy, you may request to close your account

Continued use of the platform after any changes will be considered acceptance of the updated privacy policy. We recommend reviewing this page regularly.

For any questions, requests, or complaints regarding our Privacy Policy, please contact our dedicated Privacy Team:

We take every privacy-related request seriously and work to resolve it promptly. Your trust is our most valuable asset.